Naples Center for Cosmetic Dentistry

Emily Wojcik 2 months ago

Extremely frustrated and disappointed… I made a New Patient appointment online and completed the registration. I took a screenshot of the appointment confirmation to keep on file as well. While on my way to the office today, I called just to make sure that everything was all set and was told that there was no appointment found for me and that there was nothing they could do after I asked if they could fit me in due to their system error. I chose this office after going through the reviews, because I thought it was the best option in Naples. I was told that I would not be able to get in today at all and when I pressed further about how much of an inconvenience this is due to having to take off work, she did offer to call a sister office and check for availability. I ended up having to drive to the other side of Naples, which I was not happy about. Just be mindful when making online appointments, or call to make appointments, due to their system error. Unfortunately, I will not be returning since my first appointment with them was already screwed up.

Janice Boisvert Edited a month ago

I had the most excellent 1st time experience at this office. Everyone was extremely friendly, knowledgeable, accommodating, and professional! Let’s start with Enrique at front desk! Soo patient, and expedient gathering and offering information and accommodating! There was no wait time!! Totally on schedule! Next was Jazmine!!! A true gem and expert in her field! She was attentive to EVERY detail, gentle, and explanatory throughout! She made me feel extremely confident and comfortable! Randy my hygienist was the same. Dr. Mendez was exceptionally pleasant, informative, caring, and brilliant with my future plans of treatment! I give them all FIVE STARS Across the board! HIGHLY RECOMMEND!!!⭐️⭐️⭐️⭐️⭐️ The only problem I had was I wanted to keep my teeth that were extracted and was denied that request.

Stuart Gilchriest 4 months ago

Not bad, could be better. The level of care and attention here is generally pretty good. The admin said de is challenging though- lots of paperwork every time I visit (always hear others complaining they’ve already provided this) and there seems to be a fair amount of turnover every time I go. Quality of care is good, cleanings could be more thorough but the people are generally nice, professional, and competent at least.

Lorrien Ragin-Dames 4 months ago

Firstly, I was not informed that my primary dentist was no longer with the practice. I had some concerns as to whether the hygienist understood or could comprehend the English language. Dr Javier Mendez has poor bedside manner. He was talking to the back of my head regarding his findings and plan of care. I had to address the issue and his excuse was that he needed to use the mouse on the computer, which was behind me when he could have put the images on the monitor that is facing the patients. Or the facility needs to invest in portable monitors. I felt that no eye contact with your patient is disrespectful. I also requested a copy of my periodontist consultation report at least four times and was told I could get if from the front desk. The front desk receptionist told me to get it from the periodontist office on my next visit. Totally unprofessional. Needless to say they lost a patient as well as, potential referrals.

Jackie Cruz 7 months ago

I’ve always had great experiences at this office, especially with my usual hygienist Randy, who is thorough, gentle, and professional. Unfortunately, my appointment today with Ellen was very disappointing. The appointment started off uncomfortable when she questioned, in a rude tone, why I was coming every 3 months as a “periodontal patient.” I explained that I’m not a periodontal patient — I maintain 3-month cleanings due to heavy staining from tea and coffee, which I’ve established with my regular hygienist, Randy. The way it was addressed felt dismissive. The cleaning itself felt rushed and aggressive. The polishing was very rough, and the ultrasonic scaling was uncomfortable to the point that my gums were cut on the lingual side of my front teeth. She also touched drawers and surfaces with gloved hands and did not floss after polishing — I still had paste between my teeth when I left. There was no oral hygiene discussion or review of any concerns at the end, and the entire appointment lasted less than 20 minutes. I truly value this office, but this experience did not reflect the level of care I’m used to receiving here.